Thank you for visiting the Levitate Sneakers customer FAQs page. If your question is not listed here please feel free to email us at: support@levitatesneakers.com.au

Are all your products authentic?

Yes, all items come with a 100% authentic guarantee if you have any issues with an item, please refer to our authenticity guarantee for further information. 

Are items listed here brand new or pre-owned?

At Levitate sneakers, we will only provide our customers with the best meaning we only sell 100% new items. 

How do I know what size to buy?

We suggest referring to the original manufacturer’s size guide for comprehensive sizing info. Or simply visit us in-store to try before you buy! If you need further help you are also able to contact us on a support email at: support@levitatesneakers.com.au

Do you accept returns?

We do not accept returns or exchanges unless the item is not as described or the item is faulty. The next best alternative we can offer is to re-consign the item and we can sell it off for you. 

Do you ship internationally?

Yes, we ship worldwide and shipping may take 10-15 business days. Please note that we are not responsible for customs duties relevant to your country.

What payment method do you accept?

We accept Visa, Mastercard, Paypal, Afterpay, Zippay, Latitude Pay & Laybuy.

How can I track my order?

After being processed, when your package has been dispatched, a shipment confirmation email will be sent to your email with your unique tracking number (Via Auspost or DHL). You can then track your parcel by clicking on the link provided in the email.  

Can I cancel and get my order refunded?

A strict no-refund policy applies to all products unless the condition of the purchased item differs from the advertised description. For further details please refer to the Returns and Exchange section.

Is it possible to add a discount code to an order that has already been placed?

Unfortunately for discount codes to be valid, they need to be used during checkout.